Track10_2

Track, ten point two, dialogue one.

Can I help you?

Yes, I'd like to return these.

May I ask why you're returning them?

I bought them for my daughter, but they're too small for her.

Have you got the receipt?

Yes, here it is.

I'm sorry, these jeans were on sale.

There are no refunds on sale items.

You can exchange them, or we can give you a credit note.

Do you have the jeans in a larger size?

Unfortunately, we don't. We're all sold out.

Dialogue two.

Hi, can I help you?

I'd like to return this skirt, please.

Okay, is there something wrong with it?

No, it's fine, but it doesn't suit me.

Okay, do you have your receipt?

Unfortunately, I don't. I lost it.

In that case, I'm afraid I can't give you a refund,

but I can offer you an exchange.

That sounds fine. I'll have a look around and choose something else.

Okay, take your time.

Dialogue three.

Hello, how can I help you?

I'd like to return this sweater. I bought it ten days ago.

What seems to be the problem?

Well, well, the first time I washed and dried it, it got smaller and the colour faded.

I see what you mean, but did you follow the washing instructions?

The label is written in Arabic. How can I understand it?

Yes, but there are also signs. These signs are international signs.

I don't care. I want my money back.

I'm sorry. The only thing I can do is give you credit on your next purchase.