4.1

4 .1.

Match and write.

Then listen and check.

1.

Make a doctor's appointment.

2.

Write a text message.

3.

Hang up the phone.

4.

Make a complaint.

5.

Make a phone call.

6.

Work in a call center.

7.

Make a reservation.

8.

Send an email message.

9.

Use smartphone applications.