4.1

Unit 4, exercise 13.

Put the sentences in the correct order to make meaningful dialogues.

Then listen and check.

1.

Jacob's company, how may I help you?

Hello. It is Tom Andrews.

I bought a mouse from your company last year, but it is not working now.

Is it still under warranty?

Yes, Mr. Andrews. It's under warranty until next year.

So, I need to return the mouse. How can I deliver it?

You can send it via cargo. Our service will help you.

Thank you.

2.

International home, how can I help you?

Hello. Dan Logan is speaking.

I bought a pair of big garden scissors from your website, but I didn't like them.

Can I change them with the small ones?

Sure, Mr. Logan. Bring them back to our local address in three days with your bill, and we will help you.

Thank you.

3.

ABC International Company, how can I help you?

Hello. Brittany Lauren is speaking.

I guess your company will start selling the new computer headphones next week. Is that right?

Yes, Ms. Lauren. It is true.

I want to learn more about it. Can I learn the details?

Okay. Hold on a minute, please. I will put you through to the headphones department.

Okay. Thank you.