u4

Reading Ring 8.

Unit 4.

On the phone.

Page 38.

The amazing call centre.

Smart phone call centre.

May I help you?

Hello.

This is Jan Wilson.

I bought a phone last week, but I didn't like it.

Oh, why?

Because it doesn't ring, and it's sound is awful.

I can't hear people, and they can't hear me.

Take the phone and pay my money back, please.

I beg your pardon.

Repeat it, please.

I said I want my money back.

Excuse me.

Can you repeat that, please?

I want my money back.

Sorry. What did you say?

I can't hear you.

This is ridiculous.

Put me through to your manager.

Pardon me?

Can you say it slowly, please?

Stop lying.

I know you can hear me.

So you admit the sound quality of our phone isn't so bad.

Problem solved.

Thank you for calling our call centre.

Bye!