L10c-Ex10

Hello, can I help you?

Yes, I bought this blue scarf about an hour ago.

Yes, I remember.

Is there a problem with it?

Yes, when I put it on, I found a big hole in it right here.

Can you see?

Yes, you're right.

I'm really sorry about that.

You didn't remove the price tag, did you?

No, I didn't.

Okay then.

Let me check to see if we have another one.

Have you got your receipt?

Sure.

Here you are.

Hmm.

Oh, I'm sorry.

But I'm afraid that was the last one in blue.

Would you like to get one in another colour?

Like black or grey, for example?

Or you can have a refund.

Well, I like the grey one as well.

Erm, I'll take the grey one then, please.

Brilliant.

Here you are.

Thank you very much.

Bye.